Business Introduction of the Customer Operations Department

Establish a training system and cultivate operation and maintenance talents

Establish a complete professional training system, compile various training materials and training courseware, focus on the key operational points of the positions, conduct theoretical and practical training for the customer operation teams, continuously cultivate standardized operation personnel, and lay a solid foundation for equipment safety operation talents.

Full-cycle maintenance, cost control and stable operation

Based on the operational pain points of the customer's equipment, we implement the full lifecycle maintenance contract for the equipment. We customize the maintenance plan according to the on-site conditions and provide on-site inspection, pre-maintenance and fault repair services to ensure the stable operation of the equipment and effectively control the maintenance costs.

Full-chain control and quality assurance maintenance

Full-process quality control of components, strict control of spare parts inspection, promoting closed-loop fault management; strengthening the detection of major repair equipment to ensure reliable operation of the equipment, and enabling the substitution of domestic components.

Data empowerment for operation and maintenance, TCO (Total Cost of Ownership) lean cost control

Through the analysis of mine equipment operation data, conduct condition assessment and fault diagnosis, and output operation optimization plans; rely on the full-cycle TCO calculation to quantify equipment indicators, helping customers precisely control operating costs.